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Gong Note Taker

By 
Max Gayler
 on 
May 10, 2024
Glossary

What is the Gong Live Transcription Note Taker?

The Gong Live Transcription Note Taker is a feature that transcribes conversations in real-time during calls, automatically capturing and organizing key insights while reps focus entirely on their clients. This powerful tool provides a transcript of the conversation that is accurately time stamped and associated with the relevant call.

If you want to know how to open up your notepad during a call recorded using Gong, get the instruction here.

What are the Benefits of the Gong Live Transcription Note Taker?

The Gong Live Transcription Note Taker offers several key benefits:

  • Accurate Transcripts: Provides detailed, time-stamped transcripts of conversations, capturing every detail discussed.
  • Increased Productivity: Frees reps from manual note-taking, allowing them to focus on the conversation.
  • Enhanced Coaching: Allows managers to easily review calls and provide targeted feedback based on accurate transcripts.
  • CRM Integration: Automatically syncs call transcripts with tasks in the CRM for streamlined follow-up and account management.

Who is the Gong Live Transcription Note Taker For?

The Gong Live Transcription Note Taker is ideal for:

  • Sales Representatives: To maintain accurate records of customer calls and focus on client engagement.
  • Sales Managers: To evaluate rep performance, deliver precise coaching, and refine strategies.
  • Account Managers: To ensure accurate documentation of client needs and manage follow-ups.

How Do I Use the Gong Live Transcription Note Taker?

Using the Gong Live Transcription Note Taker is straightforward:

Step 1: Record the Live Call

Ensure that the live call is being recorded within the Gong platform.

Step 2: Review the Transcript

Access the transcription after the call to review, edit, and refine key points.

Step 3: Share Insights

Use the transcription to share accurate and time-stamped notes with team members through Gong’s platform or CRM integration.

Why isn’t the Gong Live Transcription Note Taker Working?

If the Gong Live Transcription Note Taker isn’t working properly:

  • Call Recording Issues: Ensure that call recording is properly configured and active within Gong.
  • Permissions: Verify that you have the appropriate permissions to access the live call and transcription feature.
  • Technical Glitch: Refresh the application or log out and back in to reset the connection.

Does the Gong Live Transcription Note Taker Work in Multiple Languages?

Yes, the Gong Live Transcription Note Taker can transcribe conversations in multiple languages. This allows teams to capture important conversations and insights in their preferred language, making it easier to understand, share, and act on key information.

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