Call Highlights:
for Clear, Actionable Takeaways.

Think of "Call Highlights" as your meeting superhero—automatically identifying and extracting the moments that actually matter from your conversations. While others struggle with pages of notes or sit through entire recordings, you get instant access to a perfectly organized summary thank to Claap's "Insights Template" feature: key decisions, action items, customer feedback, and critical insights.

Unlike basic transcription tools that just give you a wall of text, Claap's AI understands context and importance, surfacing exactly what you need to know and categorizing it for easy reference. It's like having a perfect memory of every meeting without the mental overhead.

The result? You can fully engage in conversations instead of frantically taking notes, while still having complete confidence that nothing important will slip through the cracks. It's not just a transcript—it's intelligence that drives action.

On average, teams save 30+ minutes per meeting —that's 8 to 16 hours per week for customer-facing roles. Instead of spending time taking notes during calls and creating summaries afterward, your team can focus entirely on the conversation while Claap handles the rest.

The real productivity boost comes from the ripple effects: faster follow-ups, better preparation for subsequent meetings, and eliminating the "What did we discuss last time?" catch-up sessions. When you factor in the improved alignment and reduced back-and-forth, many teams report cutting meeting-related admin work by 80%.

Absolutely! While our "Template Insights" shine for sales and customer success teams, it's designed to extract value from any conversation:

• Sales calls: Capture objections, buying signals, and next steps
• Customer success meetings: Identify satisfaction levels, feature requests, and potential churn risks
• Internal team meetings: Document decisions, action items, and ownership
• Onboarding sessions: Track progress, questions, and follow-up needs
• Product demos: Highlight customer reactions and feature interests
• Strategy discussions: Record key insights and directional decisions

The AI adapts to different conversation styles and purposes, ensuring you always get relevant call highlights regardless of meeting type.

Seamlessly! Claap's Call Highlights sync directly with leading CRMs like Salesforce, HubSpot, Attio, and Pipedrive with zero configuration hassle.

You can map specific highlight categories (like "Next Steps" or "Customer Pain Points") to custom CRM fields, ensuring the right information flows to the right place automatically. This means your CRM stays updated with rich, accurate meeting data without manual entry.

The integration works both ways—Claap can also pull context from your CRM before meetings, helping our AI understand the relationship history and deliver more relevant highlights.

Security is our foundation, not an afterthought. Your meeting data in Claap is protected by:

• Enterprise-grade encryption (both in transit and at rest)
• SOC 2 Type II compliance
• GDPR and CCPA compliance
• Strict access controls and permission settings
• Regular security audits and penetration testing

Most importantly, your data is never used to train public AI models. What happens in your Claap, stays in your Claap. We process everything inside your secure environment and maintain complete data sovereignty for your organization.

100% yes—and it's incredibly simple. Claap offers several ways to tailor your call highlights to your needs:

• Pre-built Insights Templates: Use specific templates built for you for different meeting types (sales discovery, sales demos, quarterly reviews, ...)
• ‍Custom templates: Create specific templates for your meetings on top of pre-built ones‍
• Personalized categories: Define your own highlight categories based on what matters most to your team‍
• Integration mappings: Choose exactly which highlights feed into which systems

You can even create team-specific settings, so your sales team captures different highlights than your product team. The more you use Claap, the smarter it gets about what matters most to your organization.