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The SPIN Selling framework is a widely recognized sales technique developed by Neil Rackham, based on extensive research and analysis of sales calls. SPIN stands for four types of questions designed to guide potential buyers through their purchasing decision process: Situation, Problem, Implication, and Need-payoff. Here's a breakdown of each component:

  1. Situation Questions: These are designed to gather facts and background information about the prospect's current situation. They help the salesperson understand the context in which the prospect operates, including details about their organization, processes, and existing solutions. While important for building context, Rackham suggests minimizing the number of Situation questions in a sales call, as they can be perceived as tedious by more knowledgeable buyers.
  2. Problem Questions: These questions help the prospect to recognize and articulate specific problems, difficulties, or dissatisfactions they are experiencing with their current situation. By identifying these problems, the salesperson can better position their product or service as a solution.
  3. Implication Questions: Implication questions are designed to help the prospect realize the consequences or implications of their problems. These questions aim to amplify the problem's significance, making the need for a solution more urgent. By exploring the implications, salespeople can help prospects understand the cost of inaction and the value of finding a solution.
  4. Need-payoff Questions: These questions encourage the prospect to consider the benefits and value of solving their problems. They focus on the positive outcomes of addressing the issues identified earlier. Need-payoff questions help the prospect to articulate the benefits in their own terms, which can increase their buy-in and commitment to the solution.

What is SPIN used for?

The SPIN Selling methodology is particularly effective in complex, high-value B2B sales environments. It shifts the focus from the traditional feature-centric selling approach to a more consultative, problem-solving approach that aligns closely with the buyer's needs and decision-making process. By engaging prospects with these types of questions, sales professionals can more effectively uncover and develop opportunities, build value, and guide prospects toward a purchase decision.

how to run SPIN on autopilot?

Sign up to Claap and start recording your sales meetings. Claap will do the rest.

How to automatically capture SPIN information after a meeting?

When you record a meeting using Claap, you can automatically generate analysis and AI Summaries of your call.

can i record google meets?

Yes, you can use our Screen Recorder to recorder Google Meet meetings. Discover more info our meeting recorder here.

can i get an audio transcript of my video?

Yes, Claap comes with audio transcription. Video transcription is accessible for free in 100+ languages.

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