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The Best Conversation Intelligence Comparison of 2024: Which Suits Your Business?

By 
Max Gayler
 on 
February 12, 2024
Remote Works

Navigating the idea of conversation intelligence comparison can seem daunting, yet it's crucial for businesses aiming to sharpen their competitive edge in 2024. This guide is tailored for decision-makers like you, seeking clarity and direction in selecting a tool that not only meets but exceeds your expectations. 

Let's delve into the essence of conversation intelligence comparison and uncover how it can transform your business operations, offering insights and efficiency previously untapped.

What is Conversation Intelligence Software?

At its core, conversation intelligence software is about breaking through the drawbacks of conventional communication tools. It acts as a strategic analyzer of verbal and written exchanges within your business, converting conversations into a repository of insights. 

This technology leverages artificial intelligence to dissect meetings and video calls, identifying trends, sentiments, and actionable data points. It's not just about recording calls; it's about understanding them, providing a foundation for informed decision-making and strategic planning. With conversation intelligence, businesses unlock a new dimension of data-driven insights, fostering an environment where every conversation can contribute to growth and innovation.

What are the Benefits of Conversation Intelligence Software?

The advantages of integrating conversation intelligence software into your business strategy are manifold. From enhancing sales outcomes to refining sales coaching methodologies, the benefits are both broad and impactful.

Win More Deals

In the realm of sales, information is power. Conversation intelligence software comparison equips your team with the insights needed to understand customer needs better, tailor pitches, and close deals more effectively. By analyzing customer interactions, this software identifies what works and what doesn’t, enabling teams to replicate success across the board.

Sales Coaching

Developing a top-tier sales team requires continuous feedback and improvement. Conversation intelligence offers a unique lens into the sales process, providing real-time and post-interaction analyses. Sales managers can pinpoint exactly where a rep excels or needs improvement, offering specific, data-backed guidance to elevate their performance.

Data-driven Sales Approach

Gone are the days of gut-feel sales strategies. With conversation intelligence, every decision is informed by data. This software reveals patterns and trends in customer interactions, guiding sales strategies that are aligned with actual customer behaviors and preferences, ultimately enhancing the probability of success.

Consistent Sales Training

Consistency in sales training ensures that all team members are on the same page and equipped with the best practices to succeed. Conversation intelligence comparison serves as an ever-evolving training tool, providing new hires and seasoned professionals alike with real-life examples of effective sales techniques and common pitfalls to avoid.

Best Overall Conversational Intelligence Software: Claap

What sets Claap apart is its unique approach to managing meeting content through a combination of automated transcriptions, AI-driven summaries, and an innovative methodology that streamlines meeting notes. Aimed at enhancing business efficiency across a wide array of functionalities, Claap excels by offering an integrated conversational intelligence software that combines asynchronous video features, superior meeting recordings, and intelligent summaries.

What is Claap?

Claap is more than just a note-taking tool; it's an intelligent video wiki that revolutionizes the way businesses capture and utilize meeting content. Imagine having access to not only textual notes but also video recordings with accurate transcripts and AI-powered summaries – that's Claap in a nutshell.

What makes Claap stand out as the best overall AI meeting companion is its comprehensive approach to collaboration and data alignment. It's more than just an addition to your software arsenal; it’s a tool that streamlines and amplifies your research capabilities.

This is supported by screen recording and intelligent meeting recording that make Claap a holistic tool designed to take care of the scalable needs of growingly visual companies that want to stay aligned.

Pros

Let's take a closer look at some of Claap's standout features that make it a good Supernormal alternative:

MeetingRecording: Claap seamlessly integrates meeting recordings with transcripts and summaries, providing a richer meeting documentation experience. This combination of video and text ensures you have multiple avenues to access and understand your meeting content.

  • AI-Powered Summaries: Claap's AI summaries are not mere recaps; they provide context and highlight key points, allowing you to quickly grasp the essence of your meetings without sifting through lengthy notes.
  • Competitive Pricing: Claap's pricing structure is designed to be competitive, ensuring that businesses of all sizes can access its powerful features without straining their budgets.
  • Screen Recording: Claap integrates screen recording, which is a step ahead of competitors. This feature is particularly beneficial for teams that rely on visual aids during meetings.
  • Advanced Collaboration: Claap excels in enabling advanced collaboration among team members, providing tools that facilitate a more interactive and engaging meeting experience. This includes speaker recognition, video annotation, threads, polls, and more.
  • Customization: The ability to customize transcripts gives you the freedom to structure your meeting documentation in a way that aligns with your specific needs and workflow.

Cons

  • Compatibility: the desktop app is currently only available on Mac. Windows is on the way.
  • Sentiment Analysis: Compared to high level enterprise products, Claap is missing some of the top tier features like sentiment analysis and tone suggestions. This is reflected in the price.

Claap pricing

A Basic Recorder plan is as cheap as $8 per seat per month when you pay yearly. This level comes with unlimited video recordings, however they are capped at 30 minutes per video. 

If you want something more powerful, the Power Recorder option is as cheap as $24 per seat per month and comes with unlimited everything. An Enterprise plan is also available for businesses that need CRM integrations, advanced privacy, SSO, API, and more.

Claap’s free plan

  • 10 minutes per user
  • 10 minutes per video
  • Maximum 20 recorders per space
  • Chrome extension and Desktop app
  • Video annotations
  • Notion and Slack integrations

Best Enterprise Conversation Intelligence Software: Gong

For major corporations in search of an all-encompassing solution surpassing basic note-taking, Gong presents itself as a leading conversational intelligence software. More than a mere note-taking application, Gong is an integrated platform offering a blend of meeting transcriptions, analytics, and coaching, enabling enterprises to derive practical insights from their communications.

What is Gong?

Gong is tailored for organizations that need sophisticated analytics, coaching, and comprehensive insights into their communications and meetings. It serves as more than a note-taking application, acting as a key resource for boosting team efficiency and decision-making processes.

Pro

Gong sets itself apart as a top choice for large enterprises, with several distinctive features making it a strong competitor:

  • Deal Intelligence: Gong's ability to analyze customer interactions across multiple channels (such as emails, calls, and meetings) is remarkable. This feature aids sales teams in discerning effective sales techniques and offers real-time advice on improving conversation strategies for better results.
  • Revenue Intelligence: Differing from standard CRM data, Gong provides a comprehensive overview of customer interactions and sales procedures. This broader perspective allows for a deeper understanding of customer journeys, supporting data-informed decision-making aligned with revenue objectives.
  • AI-Powered Conversation Analysis: Gong utilizes advanced AI for analyzing conversations, focusing on aspects like customer sentiment, key spoken words, competitive mentions, and engagement levels. This analysis yields practical insights for refining sales tactics and customer interactions.
  • Customized Coaching and Training: Utilizing its data on conversation intelligence, Gong offers tailored coaching and training suggestions for sales teams. By studying successful sales discussions and identifying effective practices, Gong guides sales personnel in improving communication strategies and overall performance.

Cons

Despite its robust features, Gong has certain drawbacks:

  • High Cost: Gong's pricing can be steep, with a minimum annual expenditure of $9,000 and an approximate installation fee of $5,000. For moderately sized sales teams, the cost can easily exceed $40,000 annually.
  • Sales-centric Design: Gong is specifically engineered for sales teams, which might limit its applicability in other departments like product development or technology teams.
  • Occasionally Inaccurate Analysis: Some users have noted inaccuracies in Gong's tone analysis and other advanced features.
  • Complex User Interface: Users might find it challenging to locate specific video recordings using the built-in search function.
  • Takes Weeks to Install: Gong isn’t something you can just download onto your Chrome browser, no, no, no. You will need to speak to their engineers to get their code installed into your system. That can take weeks of work, making this not a great option for those in need quickly.

Gong Pricing

Gong's pricing is tailored to meet the needs of larger enterprises, with customizable plans and features. That means they do not offer a free trial and they do not publicize their pricing.

They do require a minimum spend of $9,000 per year per account, and there is an installation cost of roughly $5,000.

Best Customer Feedback Conversation Intelligence Software: Modjo

Modjo stands out as a compelling conversational intelligence software, especially for those seeking an enhanced sales assistant for their meetings. What sets Modjo apart is its keen focus on sales-specific functionalities. It's not just about transcribing meetings; it's about extracting valuable insights that can drive sales strategies forward.

With its advanced AI-driven analytics, Modjo delves deep into conversation details, picking up on key sales phrases, customer sentiments, and engagement levels.

What is Modjo?

Modjo is an innovative software solution designed to enhance the productivity and effectiveness of sales and customer service teams. At its core, Modjo specializes in capturing and analyzing conversations from various communication channels like phone calls, video meetings, and emails. 

It employs advanced AI algorithms to transcribe these interactions accurately and provides insightful analytics, including sentiment analysis, keyword spotting, and performance metrics.

Pros

Let’s talk about what it does well:

  • Advanced Conversation Analytics: Modjo excels in providing detailed analytics on conversations. It uses AI to analyze speech patterns, sentiment, and key topics, offering valuable insights for sales and customer service teams.
  • Sales Coaching and Training Tools: A standout feature of Modjo is its focus on sales improvement. It offers tools for coaching and training, helping teams refine their communication skills and sales strategies based on real conversation data.
  • Multi-Channel Integration: Modjo can integrate with various communication platforms, including phone calls and video conferencing tools. This versatility makes it a useful tool for teams that communicate across multiple channels.
  • User-Friendly Interface: Users generally find Modjo's interface intuitive and easy to navigate, which facilitates a smoother adoption process within teams.

Cons

Modjo is powerful but also has some glaring problems:

  • Limited Customization: Compared to some competitors, Modjo may offer fewer options for customization in terms of setting specific parameters for analytics and reports.
  • No Real-Time Translation: Unlike some other tools, Modjo does not provide real-time translation for multilingual meetings, which can be a disadvantage for global teams.
  • Potentially Overwhelming Data: For smaller teams or less complex sales processes, the depth and breadth of data provided by Modjo can sometimes be overwhelming or more than necessary.
  • Focus on Sales and Customer Service: Modjo's specialized focus on sales and customer service might limit its applicability for teams looking for a more general transcription and meeting analysis tool.
  • Pricing Model: Modjo's pricing model, while competitive, may be higher than some alternatives, especially for smaller businesses or startups.
  • No Screen Recording: Modjo only records meetings and does not offer any kind of asynchronous recording.

Modjo Pricing

Modjo does not offer any free plan and bases their pricing on a customer by customer basis. They are tailored to enterprise level teams and require multiple weeks to install their product with prices reaching higher than any other tool in this list.

Best CRM Customer Feedback Conversation Intelligence Software: Hubspot

HubSpot stands out as the premier CRM conversation intelligence software, seamlessly integrating customer feedback management with a comprehensive suite of sales, marketing, and service tools. Renowned for its ability to enhance customer insights and drive engagement through tailored surveys and feedback analysis, HubSpot empowers businesses to foster deeper connections and accelerate growth.

What is HubSpot?

HubSpot is a comprehensive CRM platform that offers a wide array of tools for sales, marketing, customer service, and now, specifically, customer feedback management. It provides businesses with the capability to create custom surveys and collect feedback, enabling a deeper understanding of customer needs and preferences. The platform offers a variety of survey types, including Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) surveys, allowing you to gauge customer loyalty and satisfaction at every touchpoint​​.

Pros

  • Extensive CRM Features: HubSpot offers a vast array of CRM functionalities, including email integration, personalized email sequences, forms for lead generation, meeting scheduling, ad management, live chat with chatbot integration, and a rich app marketplace with over 200 integrations​​.
  • Robust Customer Feedback Analysis: You can analyze customer feedback and track performance over time to enhance your business processes. HubSpot allows for granular breakdowns of survey responses and overall metrics, helping businesses to act on insights derived from customer feedback​​.
  • Comprehensive Reporting: The platform provides access to essential sales metrics and reports, even in the free account, including deal forecast reporting and sales activity reports​​.

Cons

  • Pricing: While HubSpot is known for its excellent free plan, the higher tiers can be expensive for teams on a tight budget needing advanced features. The jump from Free and Starter plans to more advanced tiers can be significant​​.
  • Limited Advanced Features in Lower Plans: Some advanced features, like conversational intelligence and predictive lead scoring, are only available in the highest tier plans​​.
  • No Screen Recording: Sending followup videos, responding in nuanced details, and being available for clients 24/7 isn’t possible with Hubspot.

HubSpot Pricing

HubSpot's pricing is flexible, catering to a wide range of business needs. It offers a well-regarded free plan, and its paid plans range from $18 per month for two users to $1,200 per month for 10 users, with additional users costing extra. The platform also provides CRM Suite plans for an all-in-one solution, starting from $0 for unlimited users in the free plan, to $5,000 per month for the Enterprise plan, which includes Sales Hub and Service Hub users​​.

Best Free Conversation Intelligence Software: Dialpad

Dialpad distinguishes itself as the top free conversation intelligence software, offering businesses critical insights through its sophisticated AI-driven analytics. It revolutionizes how organizations communicate, providing a deeper understanding of customer conversations and enhancing team efficiency without the hefty price tag.

What is Dialpad?

Dialpad is a cutting-edge cloud communications platform that employs artificial intelligence to deliver voice, video, and messaging services with a focus on conversation intelligence. By converting every customer interaction into valuable insights via real-time transcription and sentiment analysis, Dialpad streamlines customer service and fosters effective team collaboration.

Pros

  • Seamless CRM Integration: Easily integrates with leading CRM platforms, enriching customer relationship management with detailed conversation data.
  • AI-Driven Insights: Features state-of-the-art AI for instant call transcriptions, sentiment analysis, and summary reports, offering deep insights to enhance customer communications.
  • Scalability: Perfectly suited for any business size, Dialpad's solutions are designed to grow with your company, ensuring flexibility and adaptability.

Cons

  • Advanced Analytics Limitation: Unlike some competitors, Dialpad's free plan lacks in-depth analytics and reporting features, which are crucial for detailed performance analysis and strategic decision-making.
  • No Advanced AI Features in Free Tier: Features like predictive analytics and advanced sentiment analysis, commonly found in premium competitors, are absent in Dialpad's free offering, limiting the depth of conversation intelligence available.
  • Limited Automation and Integration: Automation capabilities and integration with third-party tools are more restricted in Dialpad's free version compared to full-featured suites offered by other providers, potentially requiring manual workaround for complex workflows.
  • No Customization for Voice Bots: Dialpad does not offer customizable voice bots in its free tier, a feature that some competitors provide for enhanced customer interaction and self-service options.
  • Restricted Data Retention: The free version of Dialpad may offer limited data retention periods for call recordings and transcriptions, whereas competitors often provide longer or indefinite storage options in their basic plans.
  • Lack of Omnichannel Support: Dialpad's free plan primarily focuses on voice and video, with limited support for a truly omnichannel experience that includes social media and messaging platforms integration, offered by some rivals.

Dialpad Pricing

Dialpad's pricing model includes a free version for small teams and tiered paid plans that provide enhanced features and support for businesses looking to scale.

Their Business plan comes in at $20 per month and comes with AI meeting transcription, up to 150 participants and up to 5 hours in meetings.

Dialpad free plan

  • Host up to 10 participants
  • Meet for up to 45 minutes
  • Instant join on desktop or mobile browser with no downloads

Which Conversation Intelligence Software should I try?

There’s plenty of options as you can see from this article, however, we (of course) recommend trying Claap. Our 14 day free trial means you can see whether it’s the right solution for you and you don’t even need to enter your credit card details. 

Amazing companies like Revolut, Qonto and Kavak are already using our conversation intelligence software so if you’re ready to get started, try Claap.

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