Sales call transcription you can search.
Claap transcribes your video, phone and in-person sales calls in 99+ languages, separates the rep from the buyer, and makes every line searchable.
Merlo · Demo
13:40“Half our calls switch language mid-call.”
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Video, phone and the room, transcribed the same way
- Zoom, Google Meet and Teams calls are recorded from your own machine, or by a visible bot, then transcribed.
- Aircall, Ringover, Allo and lemlist VoIP calls are imported once your dialer records them, with the same transcript.
- Meetings in a room are recorded on the mobile app, and audio files you already have can be uploaded.
Meetings
Zoom
Aircall
Google Meet
Allo
TeamsHours transcribed this month
Video calls142
Phone57
In person19
Know who said what, in the buyer’s language
- Claap detects each speaker and lets you rename them, so the rep and the buyer never blur together.
- Transcribed in 99+ languages and split into chapters, so a call with a German buyer reads like any other.
- Add product, competitor and customer names to the glossary once, and future transcripts spell them right.
Halvo · Discovery
Speakers
46%Jonas D. · rep
38%Katrin W. · buyer
12%Felix B. · buyer
4%Mara K. · manager
Jump to the sentence that matters
- Search every transcript in the workspace at once, for example each call where a buyer named a competitor.
- Ask ClaapAgent a question across meetings and deals: each answer cites the timestamped moment it came from.
- Comment on a line and tag your manager: the link opens the recording at that exact second.
ClaapAgent
Find every call where a buyer asked about SSO.
11 calls this month, 8 of them in Enterprise deals.
Sable · Security reviewMorsel · Demo+9
All transcriptsAsk me anything…
“Do you support SSO with Okta?”
Sable · Security review · 13:40
Give Claude and ChatGPT direct access to your calls
- Connect Claude, ChatGPT or another assistant to your recordings and transcripts, with the same permissions you have in Claap.
- Ask about last quarter’s discovery calls without exporting a file. Private recordings stay out of the answers.
- For pipeline-wide questions, point the agent at a view of scored calls: it reads every call in the view.
Claude
What did buyers say about onboarding in last quarter’s discovery calls?
search_recording_transcripts“Discovery · Q3”Running26 calls
| What they said | Calls |
|---|---|
| “Rollout must fit one sprint” | 11 |
| “Who trains the managers?” | 7 |
Discovery · Q326 calls
Merlo · Discovery“One sprint”
Junko · Discovery“Who trains them?”
Transcript problems buyers bring, and how to test for them
Good on one call, lost across many
It’s much better [...] on an individual transcript. [...] But it’s harder across calls because it brings in too much.
What Claap does
ClaapAgent answers one question across all your meetings, with timestamps.
How asking across calls worksTranscripts pasted into ChatGPT by hand
It’s a bit manual right now because we are taking all the calls and give them to ChatGPT. [...]
Other teams need the transcripts too
If I have the transcripts across all the calls in a week, I can actually generate a report for the product team [...]
What Claap does
Claap searches every transcript in the workspace at once.
From transcripts to conversation intelligence
“We had no way, particularly with lots of different languages, of understanding how the script was working or what was landing with customers. It was all manual notes, so we couldn’t see what was happening across the organization.”
Claire HeskinChief Marketing Officer, RonSpotSales call transcription, answered
What is sales call transcription?
It turns the calls reps have with buyers, on video, on the phone or in person, into text that says who spoke and when. A sales-grade tool also keeps the rep and the buyer apart, searches across every call and sends what was said to the CRM. Claap does all three, in 99+ languages.
How accurate is AI transcription on sales calls?
It depends on audio quality, accents and how much jargon your calls carry, so no single percentage holds for every team. Test on your own calls, with your product and competitor names. In Claap, you add a misspelled term to the glossary once and future transcripts spell it right, and you can correct any line by hand.
Can it tell the rep from the buyer?
Yes. Claap detects each speaker automatically and lets you rename or add speakers. Every line carries a speaker and a timestamp, and the speaker timeline shows each person’s talk time, so you can play only what the buyer said.
Which languages can sales calls be transcribed in?
Claap transcribes 99+ languages on Pro, Business and Enterprise, including English, French, German, Spanish, Italian, Dutch and Portuguese. On Business, transcripts, summaries and insights can also be translated into English, French, German, Italian, Portuguese or Spanish, for managers who read another language.
Does Claap transcribe phone calls as well as Zoom, Meet and Teams?
Yes. Calls from Aircall, Ringover, Allo and lemlist VoIP are imported once your dialer records them, from the Pro plan, and get the same transcript and summary as a video call. Claap does not record phone calls itself, so recording has to be on in the dialer.
Is a general note taker enough for sales calls?
For notes on one meeting, often yes. Sales teams usually need more: dialer calls next to video calls, one search across every deal, and what the buyer said written into CRM fields. Test those three in a trial; our buyer’s guide compares the tools.
How do I get transcripts into ChatGPT or Claude?
Connect the Claap MCP, included on every plan. Your assistant then reads your recordings and transcripts with your Claap permissions, so nothing is downloaded or pasted. For bulk exports to a data warehouse, the API is on Enterprise, and webhooks on Business send each new transcript as it arrives.
How much does sales call transcription cost on Claap?
Basic is free with 300 minutes of transcription in total. Pro is $32 per seat per month billed annually, with 1,000 minutes a month, 99+ languages and search across transcripts. Business, at $60, has unlimited minutes, CRM sync and translation. Transcripts never use AI credits.
See your own calls transcribed.
Book a demo and we will take one of your sales calls from the recording to a searchable, speaker-separated transcript.