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Gong Zoom Integration

Max Gayler

What is Gong Zoom Integration?

Gong Zoom Integration is a crucial feature that connects Gong's advanced conversational intelligence tools with Zoom, one of the leading video conferencing platforms. This integration facilitates the automatic recording, transcribing, and analyzing of Zoom meetings, turning every conversation into actionable insights. By bridging Gong with Zoom, organizations can leverage real-time data to enhance their understanding of customer interactions and team performance.

What are the Benefits of Gong Zoom Integration?

The integration of Gong with Zoom offers numerous benefits:

  • Enhanced Meeting Insights: Capture comprehensive details from each meeting, including speech patterns, discussed topics, and participant engagement.
  • Improved Data Accessibility: Easily access and review meeting analytics to make informed decisions and tailor strategies to meet specific business needs.
  • Streamlined Workflow: Automate the process of data entry and analysis, reducing manual efforts and focusing on strategic activities.
  • Better Training and Coaching: Utilize recorded meetings and analytics for training purposes, helping to improve communication skills across teams.

How Do I Use Gong Zoom Integration?

Implementing Gong Zoom Integration involves a few key steps:

Step 1: Setup Integration

Start by setting up the Gong Zoom Integration through your Gong interface. Navigate to the integration settings and select Zoom to connect your accounts.

Step 2: Customize Settings

Configure the settings to tailor what data is captured during Zoom meetings. Choose to record all meetings or select specific ones based on participants or topics.

Step 3: Analyze and Act

Once your meetings are recorded and data is captured, use Gong’s analytics tools to analyze the conversations. Apply insights gained to improve future interactions and strategies.

Steps to Set Up the Integration:

  1. Enable Recording Options:some text
    • Choose to record using the native Zoom capabilities or via the Gong bot.
    • Decide on a company-wide connection or specify individual users for the integration.
  2. Configuration in Gong:some text
    • Navigate to Company Settings > Data capture > Web Conferencing in Gong.
    • Enable recording and set preferences for Zoom under the "Settings" tab.
    • Connect your Zoom account to Gong, authorizing necessary permissions.
  3. Testing and Validation:some text
    • Conduct a test to ensure settings are correctly enabling Zoom recording in Gong.
    • Check test results (green for success, yellow for partial, red for failure) and resolve any issues as needed.
  4. Final Adjustments and Activation:some text
    • Edit settings to manage Zoom recordings, including deleting old recordings to manage storage.
    • Optionally, enable live-streaming from Zoom to Gong for real-time transcripts.
    • Activate the connection and inform team members via email about the recording capabilities.

Troubleshooting and Maintenance:

  • Address potential disconnection if the setup admin loses Zoom admin status.
  • Regularly check and adjust settings to ensure compliance with data retention policies.
  • Disconnect properly by disabling native Zoom settings in Gong and editing the recording consent profile.

By following these guidelines, organizations can seamlessly integrate Gong with Zoom, enhancing their ability to record, analyze, and utilize data from virtual meetings effectively.

Why Isn’t My Gong Zoom Integration Working?

If you encounter issues with your Gong Zoom Integration, check the following:

  • Connectivity Issues: Ensure both Gong and Zoom accounts are properly linked and have stable internet connections.
  • Permission Settings: Verify that all necessary permissions are granted in Zoom to allow Gong to record and access meeting data.
  • Subscription Requirements: Although Gong Zoom Integration works with any Zoom account, confirm if there are any specific settings or features restricted to different Zoom plans that might affect the integration.

Does Gong’s Zoom Integration Work Without a Zoom Pro License?

No, Gong’s Zoom integration is only available for users with Zoom Business, Zoom Enterprise, or Zoom Pro subscriptions. This is because recordings must first be saved to Zoom’s own cloud software before it can be fed to Gong.

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