Speaker Insights — turn customer calls into insights
Recording calls is great, but at the same time, no one wants to watch 30-min long monologues.
With Speaker Insights, you can listen to more calls in less time with speaker identification, timeline, and conversation insights.
Let’s dive in 👇
Listen to more calls in less time with speakers automatically identified.
Claap automatically identifies the individual speakers and gives you the breakdown of the conversation so you can jump straight into the relevant section. Just click on the “Speakers” button get started.
Easily rename speakers to easy identify who is speaking and when.
Analyse talk-to-listen ratio & jump to the right moments
We provide insights into each speakers' talk-time and their talk-to-listen ratio.
Never miss a moment with word-level time-stamps & search
Listen to the entire conversation in less time by clicking on keywords of your interest. Directly jump to the right moment in the call.
Favorite use cases from the community
User interviews: record user research and quickly access top user insights. Read here.
Customer Calls: get insight on talk-to-listen ratio’s of your sales reps. Read here.
Training Sessions: easily identify questions and answers. Read here.
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Replace the viewability metric and popin displayed in the claap tiles
Give more control to workspace admins on new creators
Change topic thumbnail to use new images
Support multiple video reactions in email
Revamp background and claap colors to align with the new branding
Update default webapp page title and email footer
Remove Teams header for guest access
Fix missing hover state on the Comments button in the claap tile
Embed header blocks clicks
Fix "X new" button in comment bar
Fix resize panel closes the thread
Fix padding of comment button in embed player in case of long claap title
Reaction and comment tooltips not aligned
Fix @mention not working when immediately after a special character
Fix “Untitled” title missing in embed mode
Fix controls not being visible on mobile
Fix incorrect filename alignment and unreadable poll options in new comment email
Fix the '...' overlay on comment tiles
Fix unable to select text from comment in embed mode
Fix O views case not handled properly in Insights popin
Fix glitch on extension popup which briefly shows "120min" as max duration
Fix the extension timer changing from backward to onward when user switches tab
Extension: requesting recording duration upgrade is broken
Fix profile pic or workspace icon is flickering in Settings page
Fix CMD+L shortcut on claap screen shows two toasts
Fix white border around Team color picker
Fix Cover is not displayed with correct size and border radius
Fix emails are still showing old name after user updates their name