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Gong Call Recording

By 
Max Gayler
 on 
May 10, 2024
Glossary

What is Gong Call Recording?

Gong Call Recording is a feature that automatically records and analyzes your team's sales calls conducted over web conferencing platforms and phone systems. Gong leverages AI to provide in-depth insights into every conversation, helping teams understand key trends, uncover opportunities, and identify areas for improvement.

What are the Benefits of Gong Call Recording?

Gong Call Recording provides numerous advantages:

  1. Personalized Coaching: Offers tailored coaching insights based on each rep's performance, helping them refine their techniques.
  2. Total Visibility: Captures every detail of a call, giving leaders a comprehensive view of interactions with customers.
  3. Market Insights: Analyzes trends and competitor mentions to identify emerging market opportunities.
  4. Company-Wide Sharing: Enables team-wide sharing of winning strategies to improve overall performance.
  5. Faster Onboarding: Shortens the onboarding process by giving new hires access to top-performing call recordings.

Who Should Use Gong Call Recording?

Gong Call Recording is suitable for:

  • Sales Representatives: To review their own performance and learn from the team's top reps.
  • Sales Managers: To identify training opportunities and monitor rep adherence to best practices.
  • Market Analysts: To analyze market trends and gain insights into competitors.

How Do I Use Gong Call Recording?

Using Gong Call Recording involves the following steps:

Step 1: Sync Calendar

Allow Gong to access your team's G Suite or Office 365 calendars to track scheduled meetings.

Step 2: Record Calls

Gong automatically records audio and video from your web conferencing platform or phone provider for analysis.

Step 3: Access Call Library

Listen to and watch your team's call recordings in Gong's secure library.

Step 4: Analyze Conversations

Gong analyzes and transcribes calls, highlighting key topics and identifying actionable insights.

Why isn’t my Gong Call Recording Working?

If your Gong Call Recording feature isn't working properly:

  • Calendar Sync Issues: Ensure Gong has access to your G Suite or Office 365 calendars.
  • Permission Problems: Verify that you have the necessary permissions to record and access calls.
  • Technical Glitch: Try refreshing the application or checking with your Gong admin for potential issues.

Is it Possible to Record My Gong Calls Automatically?

Yes, Gong can record your calls automatically by syncing with your web conferencing platform or phone provider. Once configured, Gong will handle the recording and transcription, providing accurate and searchable call data for review and analysis.

Looking for a Gong Alternative?

Try Claap for 14 days totally FREE (no credit card required).

As the best Gong alternative on the market, Claap offers robust, powerful features like meeting recording, AI summaries, speaker insights, sales coaching, and more at a much more affordable price.

You can even replace other tools like Loom using Claap’s screen recorder which allows you to send quick video updates to your team and prospects which can be edited in seconds and connected to your everyday tools like Notion, Hubspot, Slack, and Linear.

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