Fireflies vs Otter (2026): features, pricing, verdict

Updated 12 October 2026.

Fireflies vs Otter overview

• Otter is best for people who want a live transcript during the meeting. Its transcript scrolls in real time, and it works in six languages.
• Fireflies is best for teams that want notes pushed into their other tools after the call. It transcribes in 100+ languages and syncs notes to CRMs such as HubSpot and Salesforce.
• Otter is the cheaper pick for one person. Otter Pro costs $8.33 per user per month billed yearly; Fireflies Pro costs $10 per seat.
• Fireflies is the cheaper pick for a team plan. Fireflies Business costs $19 per seat per month billed yearly; Otter Business costs $19.99 per user.

Why the Fireflies vs Otter choice matters for sales teams

The average seller spends 40% of their time selling, according to Salesforce's 2026 State of Sales report, a survey of 4,050 sales professionals (Salesforce).

A large share of the other 60% is admin: writing call notes, sending the recap, updating the CRM. Fireflies and Otter both promise to take the note-taking part off a rep's plate.

The two tools are close on paper, so the choice comes down to a few things a spec sheet hides. This guide compares them on transcription and languages, live notes, CRM sync, security and price, then says who should pick which.

Fireflies vs Otter at a glance

Prices below are the plan that does the job named in the row, in US dollars, per seat per month.

Where Fireflies and Otter fall short for sales teams

Both tools were built as meeting assistants for everyone in a company. Sales teams hit the same three limits with them.

Here is what buyers who already use Fireflies told us on sales calls with Claap:

• "So, for example, Fireflies, it basically only does two things. It only sends the [notes] to HubSpot, which is okay. But we need something to help with admin." Sales enablement lead, European energy software company.
• "Yeah, we are using Fireflies but we wanted to move the sales team to another one." Buyer at a Portugal-based company equipping its sellers.
• "Either you set up the account in English or in French, and then the transcripts come out badly." Sales lead at a French software-testing startup (translated from French).

What these buyers describe:

• Notes stop at the CRM note field. A summary lands on the contact, and the rep still fills the deal fields, the next step and the qualification by hand.
• Mixed-language calls are hard. Fireflies sells a multi-language mode for calls that switch language on its Business plan; Otter transcribes six languages and expects one language per conversation.
• Coaching is thin. Neither tool scores calls against a sales method such as MEDDIC or SPICED.

Otter adds limits of its own for sellers. Its Pro plan caps each conversation at 90 minutes, and its free plan stops at 30 minutes, shorter than many discovery calls with a buying committee.

How we built this Fireflies vs Otter comparison

We compared the two tools on what a sales team asks before buying a note-taker:

• Transcription: languages, live transcript, speaker names.
• CRM sync: which CRMs, on which plan, and what lands in them.
• Security and privacy: compliance reports, model training, open legal cases.
• Price: the plan that does the job for one rep and for a team of 10.
• Reviews: G2 rating and review count, plus verbatim reviews where we have them.

Prices and features come from each vendor's pricing page and help center. Buyer quotes come from sales calls recorded in Claap, anonymised to the role.

Otter: best for live transcripts in six languages

Otter is the safe pick for one person who wants to follow a live transcript and ask questions about past meetings; a sales team that wants CRM updates and coaching will outgrow it.

Who Otter works best for

• Individual sellers, founders and managers who want a searchable record of every meeting.
• Teams that work in English, Spanish, French or Japanese. Otter's help center lists German and Chinese (Simplified) as beta.
• People who like reading the transcript live during the call.

Otter overview

Otter joins your meetings, writes a live transcript with speaker names, then produces a summary and action items. Otter AI Chat answers questions about one meeting or across your meeting history.

Otter has added agents on top of the notes. Its Sales Agent pushes call notes and insights to Salesforce, HubSpot and Microsoft Dynamics (Otter on Business Wire). Otter also runs an MCP server, so assistants such as Claude or ChatGPT can query your transcripts. The Otter API and webhooks are Enterprise-only.

Otter integrations

• Conferencing: Zoom, Google Meet and Microsoft Teams.
• CRM: Salesforce and HubSpot, listed from the Pro plan.
• Automation: Zapier, listed from the Pro plan.
• AI assistants: the Otter MCP server.

Otter pricing

Otter's own page is the source of truth: otter.ai/pricing.

• Basic: free, with 300 transcription minutes per month and 30 minutes per conversation.
• Pro: $8.33 per user per month billed yearly, or $16.99 billed monthly. 1,200 minutes per month and 90 minutes per conversation.
• Business: $19.99 per user per month billed yearly, or $30 billed monthly. Unlimited minutes and 4 hours per conversation.
• Enterprise: custom pricing, with SSO, SCIM and HIPAA under a signed agreement.

For a team of 10 on Business billed yearly, Otter costs $2,398.80 a year.

Otter pros and cons

Pros:

• The live transcript is the best part of the product, and it is easy to follow during a call.
• Cheapest individual paid plan of the two.
• AI Chat and the MCP server make past meetings easy to search.

Cons:

• Six transcription languages, two of them in beta.
• The 30-minute cap on Basic and the 90-minute cap on Pro cut long discovery calls.
• No call scoring against a sales method.

What G2 reviewers say about Otter

Otter holds 4.4 out of 5 on G2 across 505 reviews (G2). That is the lower rating of the two tools, on fewer reviews than Fireflies.

Fireflies: best for notes synced to your other tools

Fireflies is the better pick for a team that wants every meeting transcribed in any language and pushed into the CRM and Slack; its AI credits and storage caps are the costs to watch.

Who Fireflies works best for

• Teams that meet in many languages: Fireflies transcribes in 100+.
• Companies that want one note-taker for every department, with notes sent to the CRM, Slack or a project tool.
• Managers who want team analytics on top of transcripts, on the Business plan.

Fireflies overview

Fireflies joins your meetings, transcribes them and writes a summary with action items. AskFred answers questions about your meetings. The Business plan adds conversation intelligence across the team: talk time, topics and team analytics.

Fireflies does not meter transcription minutes on any plan. It meters storage and AI credits instead. Each workspace gets a one-time pool of credits (20 on Free and Pro, 30 on Business), shared across the team, and extra credits are sold in monthly packs from $5 for 50 (Fireflies help center).

Fireflies integrations

• Conferencing: Zoom, Google Meet, Microsoft Teams and Webex.
• CRM: HubSpot and Salesforce. Fireflies' HubSpot guide lists Pro or higher for syncing full transcripts, and Business or higher for integration rules (Fireflies HubSpot guide).
• Collaboration: Slack and Asana from Pro, plus more apps through Zapier.

Fireflies pricing

Fireflies' own page is the source of truth: fireflies.ai/pricing. Our full breakdown is in Fireflies pricing.

• Free: $0, transcription without a minute cap, 400 minutes of storage per team, meetings up to 2 hours.
• Pro: $10 per seat per month billed yearly, or $18 billed monthly. 8,000 minutes of storage per seat and video recording.
• Business: $19 per seat per month billed yearly, or $29 billed monthly. Unlimited storage, team conversation intelligence, meetings up to 3 hours.
• Enterprise: $39 per seat per month, billed yearly only, with SSO, SCIM and HIPAA.

For a team of 10 on Business billed yearly, Fireflies costs $2,280 a year.

Fireflies pros and cons

Pros:

• 100+ transcription languages, the widest coverage of the two.
• Notes reach HubSpot, Salesforce and Slack without manual copy and paste.
• Highest G2 rating of the two, on more reviews.

Cons:

• AI credits run out fast on a team: the one-time pool does not grow with seats.
• Free storage of 400 minutes holds about 13 calls of 30 minutes.
• Team analytics and integration rules need the Business plan.

What G2 reviewers say about Fireflies

Fireflies holds 4.7 out of 5 on G2 across 753 reviews (G2).

• "It's integrated with gmail and hubspot. It's quite accurate with its notes, sharing sentiments of calls, speaker talk time." (G2 review)
• "I have the tool integrated with soo many automations that my sales processes are 80% automated" (G2 review)

Fireflies vs Otter transcription and languages

Both vendors advertise high accuracy, and both drop on noisy audio, strong accents and people talking over each other. Run each tool on five of your own recorded calls before you choose.

• Languages: Fireflies covers 100+ languages. Otter covers English, Spanish, French, German, Japanese and Chinese (Simplified), with German and Chinese in beta.
• Mixed-language calls: Fireflies Business has a multi-language mode for calls that switch language. Otter transcribes one language per conversation.
• Speaker names: both tools label speakers by name.
• Live transcript: both offer one. Otter's live transcript is its signature feature; Fireflies focuses on what happens after the call.

Verdict: Fireflies wins for international teams. Otter is enough for a team that sells in English.

Fireflies vs Otter CRM integrations

Both tools now sync to Salesforce and HubSpot, and both send a summary to the CRM after the call.

• Otter lists Salesforce, HubSpot and Zapier from its Pro plan, and its Sales Agent pushes notes to Salesforce, HubSpot and Microsoft Dynamics.
• Fireflies syncs notes, transcripts and action items to HubSpot contacts and deals from Pro, with rules for which meetings sync from Business.

What neither does is fill the deal itself: the qualification fields, the next step, the deal score. For that you need a tool built for sales, such as Claap's CRM Auto-Complete.

Fireflies vs Otter security and privacy

Security is where the two tools differ most in 2026.

• Fireflies says it holds SOC 2 Type II, supports GDPR and HIPAA, and never uses meeting audio, transcripts or summaries to train AI models. HIPAA needs the Enterprise plan (Fireflies security guide).
• Otter holds SOC 2 Type II and announced HIPAA compliance in July 2025, for Enterprise customers with a signed agreement (Business Wire).
• Otter faces a privacy class action. Four suits filed in August and September 2025 claim Otter's bot recorded meeting participants without their consent and used the recordings to train its AI. A federal court in California consolidated them as In re Otter.AI Privacy Litigation on 22 October 2025. On 13 August 2026 the judge let the core claims go ahead, including the federal wiretap and California privacy (CIPA) claims, and dismissed others (NPR). Otter denies the claims, and the case continues.

Verdict: for a sales team recording prospects, Fireflies is the lower-risk choice today. Whatever you pick, announce the recording at the start of each call.

Fireflies vs Otter pricing compared

For one rep, Otter is cheaper: $8.33 against $10 per month billed yearly. For a team plan, Fireflies is cheaper: $19 against $19.99.

For a team of 10 billed yearly:

• Otter Pro: $999.60 a year.
• Fireflies Pro: $1,200 a year.
• Fireflies Business: $2,280 a year.
• Otter Business: $2,398.80 a year.

Budget for the extras on Fireflies: a 1,000-credit pack costs $90 a month, or $1,080 a year, on top of the seats.

Fireflies vs Otter: which one should you choose?

• Pick Otter if you work alone or in a small English-speaking team, want a live transcript during the call, and want the lowest price for one seat.
• Pick Fireflies if your team meets in several languages, wants notes pushed to HubSpot, Salesforce and Slack, and wants the lower team price and the stronger privacy record.
• Avoid Otter for prospect calls until its privacy case is settled, if your legal team is cautious about recording consent.
• Look past both if your sales team still fills the CRM by hand after every call. Filled fields, call scores and coaching are what move a deal forward. Our list of Fireflies alternatives covers the sales-focused options.

Where Claap fits for sales teams

A quick note: Claap is our product.

Claap records sales calls on Zoom, Google Meet, Microsoft Teams, phone and in person. After each call it writes the notes, fills HubSpot or Salesforce fields with CRM Auto-Complete, scores the call against methods such as MEDDIC or SPICED, and drafts the follow-up email. Claap's AI note-taker covers the notes part that Fireflies and Otter do.

Claap also runs an MCP server, so Claude or your own agents can work from your call data. For a point-by-point comparison with Otter, see Claap vs Otter.

Claap Business costs $60 per seat per month billed yearly, or $7,200 a year for a team of 10. That is more than either note-taker, for a tool that also updates the CRM and coaches reps.