Fireflies AI VS Otter AI: Features, Pricing [2026 UPDATE]

Fireflies vs Otter in a nutshell

Fireflies vs Otter in one line: choose Otter for straightforward meeting transcription and live notes, or Fireflies for broader automation, voice agents, and conversation intelligence.

If you’re reading this article, I assume you’re looking for a solution to transcribe your meetings, and maybe record them. For that, Fireflies and Otter are two interesting options. Let’s explore them more in detail.

What is Otter.ai?

Otter.ai is an AI transcription tool. You can use it with your online meetings or interviews and it will automatically transcribe everything that’s said during it. It’s pretty useful as you don’t have to bother with taking notes, Otter does it for you! 

What is Fireflies.ai?

Fireflies is an AI meeting assistant. Just like Otter, it can transcribe your meetings, but it can also automate related work with meeting summaries, AskFred, voice agents, and, on its Business plan, conversation intelligence and team analytics.

What are the key differences between Fireflies and Otter?

Otter focuses on transcription, live notes, and meeting summaries, while Fireflies now adds voice agents, AskFred, and conversation intelligence on top of meeting capture.

So if you’re looking primarily for transcription and live notes, Otter might be the right solution for you. If you want broader meeting automation and team analysis, Fireflies will certainly be more interesting for you. 

But Claap may be more suitable for a sales team. Claap is a conversation intelligence platform for the AI agent era that records sales conversations, enriches the CRM, activates AI agents through MCP, and supports coaching at scale.

Fireflies vs Otter: which one is the best option?

Fireflies and Otter overlap across transcription, recording, AI summaries, collaboration, and pricing. Here are the aspects we will evaluate to help you determine which one is the better option:

• Transcription capabilities: The tools’ ability to transcribe accurately, handle multiple languages, from various sources…
• Recording functions: The tools’ ability to record meetings efficiently.
• AI and Summary options: The tools’ ability to summarize and analyze meetings using AI.
• Collaborative features: The tools’ collaborative features at disposal to enhance teamwork and cooperation.
• Pricing: the price and different plans offered for the two tools.

Transcription capabilities

It’s certainly the main feature you’re looking for. There are many aspects to look at to evaluate the transcription capabilities of a tool. Let’s do it together.

Transcription accuracy

Transcription accuracy is the first thing you need to look at. You should be able to know what exactly happened in the meeting without even participating, so you definitely don’t want a transcript full of mistakes.

Fireflies claims 99% accuracy in English and about 95% in other languages. Independent 2026 testing commonly finds 90–95% on good audio, with results falling when recordings include noise, accents, or several overlapping speakers.

Accuracy varies with the recording conditions, so test each tool with your own calls before deciding. Claap provides multilingual transcription across 99 languages.

Languages supported

If you conduct meetings in several languages, Fireflies offers the broadest coverage here with support for 100+ languages. Otter supports English, Spanish, French, German, Japanese, and Chinese. 

Claap is another multilingual option, with transcription across 99 languages.

Live transcription

Both tools now support live transcription. Otter provides live captions and notes for Google Meet from its Basic plan, while Fireflies provides real-time notes and live transcription. 

Claap also captures and transcribes sales conversations across channels.

Speaker labels

It’s always better to have the names of the different speakers in your transcripts. It helps you gain time as you will not have to write them yourself, and it also gives you more complete transcripts.

Both tools identify speakers. Fireflies adds speaker names to transcripts, and Otter automatically identifies speakers by name and shares speaker identities across a team. Claap also supports speaker identification.

Transcription bot

Otter and Fireflies can join scheduled meetings as an assistant or notetaker. Claap syncs with your calendar and captures conversations without requiring participants to manage a bot.

Recording functions

As transcriptions are never 100% accurate, the ability to replay meetings is central. It ensures that no valuable insights or discussions are missed! But do the tools have equal capabilities in this regard?

Audio recording 

Both tools offer to record the audio of your meetings. So you’ll have to choose your preferred tool by looking at their other features!

Video recording 

Sometimes, audio is not enough to understand the subtleties of a meeting. Fireflies Pro includes video recording, while Otter offers video replay for Zoom and Google Meet. Claap also records sales conversations and supports video recording.

Platforms compatibility 

If you are using Zoom, Google Meet or Microsoft Teams, you can choose Fireflies or Otter indifferently as both tools are compatible with the 3 platforms. However, if you’re using another video conference platform such as Webex, GoToMeeting or Skype, Fireflies is the option that will better suit your needs.

AI and Summary options

Transcription and recording features are the bare minimum you should expect from this kind of tool. A great tool will have powerful AI features to summarize and analyze your notes.

Otter captures key moments and creates meeting summaries, while its AI Chat can answer questions about conversations. Its live notes remain a good fit when participants need to follow the transcript during a meeting. 

Fireflies creates summaries and lets users query meetings through AskFred. Pro+ also includes voice agents, while Business adds conversation intelligence and team analytics.

For sales workflows, Claap turns conversations into structured notes, CRM updates, deal insights, follow-up emails, coaching, and context for built-in or connected AI agents.

Collaborative features

Otter and Fireflies can both increase productivity through collaborative notes and shared meeting content. But which of these 2 tools has the most interesting features? Let’s see that together!

Sharing options

Otter lets teams share and collaborate on transcripts, while Fireflies lets users share recordings and transcripts in workspaces. 

Claap also offers collaborative workspaces where teammates can interact with recordings.

Interaction capabilities

Otter and Fireflies take different approaches to collaboration. 

Otter supports real-time collaboration around a live transcript, so participants can follow and work from the notes during a meeting. 

Fireflies supports comments and reactions on recordings and transcripts in shared workspaces, which facilitates collaboration and teamwork.

Claap is designed for sales reps, sales leaders, and RevOps teams that need conversation context to flow into follow-ups, CRM updates, coaching, and AI agents.

With Claap, teammates can comment and react to recordings, including at a specific point in the video. This is useful when a sales manager wants to coach a precise moment in a discovery call.

In short, Claap is more than a transcription tool. It connects sales conversations to the workflows and agents that act on them.

How much do Fireflies and Otter cost?

I wouldn't recommend making your choice solely based on price. You should think about your potential productivity gains and how much money you can save or generate. Prices below were verified on July 28, 2026. Here is an overview of the pricing and plans offered by Otter and Fireflies:

Pricing and plans offered by Otter

• Basic: Free with 300 monthly transcription minutes, a 30-minute limit per conversation, and 3 lifetime audio or video file imports.
• Pro: $16.99 per user per month when paid monthly, or $8.33 per user per month billed annually, with 1,200 minutes per month, 90 minutes per conversation, and 10 imports per month.
• Business: $30 per user per month when paid monthly, or $19.99 per user per month billed annually, with unlimited transcription minutes, 4 hours per conversation, and unlimited imports.
• Enterprise: Custom.

Pricing and plans offered by Fireflies

• Free: Unlimited transcription, 400 minutes of storage per team, and 20 AI credits.
• Pro: $18 per seat per month when paid monthly, or $10 per seat per month billed annually, with 8,000 minutes of storage per seat, video recording, and voice agents.
• Business: $29 per seat per month when paid monthly, or $19 per seat per month billed annually, with unlimited storage, conversation intelligence, and team analytics.
• Enterprise: $39 per seat per month, billed annually, with SSO, SCIM, audit logs, and HIPAA support.

And what about Claap?

• Basic: Free with 10 videos per user, 300 minutes in total, 99-language transcription, a basic AI summary, API access, and Claap MCP.
• Pro: $40 per license per month when paid monthly, or $32 billed annually, with unlimited recordings, 1,000 minutes per month, and 500 AI credits per month.
• Business: $75 per license per month when paid monthly, or $60 billed annually, with unlimited recording time, 1,000 AI credits per month, Claap AI, CRM Auto-Complete, AI coaching, and deal insights.
• Enterprise: Custom, with SSO, SCIM, onboarding, and migration support.

The Power Recorder is now a $20-per-seat monthly add-on for unlimited recording length on any paid seat. Viewers and collaborators do not need paid licenses. You can also explore Claap's free plan without a credit card.

In conclusion: what is the best option between Fireflies and Otter?

Your decision will depend on your use case

Fireflies and Otter are two strong options if you’re looking for transcription and meeting notes.

I would recommend choosing Otter if you:

• Need transcription in one of its six supported languages
• Primarily want straightforward transcription and notes
• Need live captions and notes during meetings

Choose Fireflies if you need broader language coverage, voice agents, or conversation intelligence and team analytics. For a sales team that wants conversations to update the CRM, power AI agents through MCP, and support coaching, Claap is the stronger sales-focused alternative.

Turn sales conversations into action with Claap

Claap is conversation intelligence built for the AI agent era, not just the dashboard era. It captures every sales conversation and turns it into follow-ups, CRM updates, coaching, and context for your own AI agents.

Here is a non-exhaustive list of Claap's capabilities:

• Record: Capture sales conversations across channels with multilingual audio and video transcription.
• Enrich: Create structured notes, complete CRM fields, and score deals from real conversations.
• Activate: Use built-in AI agents or connect your own agents to conversation context through MCP.
• Coach: Give sales leaders performance visibility and enablement grounded in real calls.
• Collaborate: Comment, react, and add feedback to specific moments in a recording.

Screen recording and asynchronous video remain useful secondary features. A rep can record a short deal update, publish it in a workspace, and let teammates comment or ask questions without scheduling another meeting.

This can help RevOps distribute context and help managers coach a precise discovery-call moment while keeping the underlying conversation available to the wider sales workflow.

Claap is trusted by 10,000+ sales reps who chose speed, adoption, and fair pricing over legacy tooling. Discover it by trying Claap yourself. The free plan requires no credit card.