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Gong Connect

By 
Max Gayler
 on 
May 10, 2024
Glossary

What is Gong Connect?

Gong Connect is a VoIP service integrated into the Gong mobile app, enabling users to make and record calls over Wi-Fi or cellular connections. It's designed for professionals like account executives and frontline managers to capture comprehensive details of their deal activities and customer interactions, directly through their mobile devices.

What are the Benefits of Gong Connect?

Gong Connect offers several benefits:

  • Mobility: Make calls to prospects anytime, anywhere, directly from the mobile app.
  • Integration: Syncs with CRM systems like Salesforce, HubSpot, and Microsoft Dynamics to maintain alignment with your sales pipeline.
  • Compliance: Adheres to call trust protocols and recording regulations, ensuring that all communications are compliant with local laws.

How does Gong Connect Work?

Using Gong Connect involves a few straightforward steps:

Step 1: Setup

First, ensure Gong Connect is enabled by your tech admin. Download the Gong mobile app for iOS, tap the Calls button, and follow the on-screen instructions to register and verify your phone number. Gong Connect is currently unavailable on Android.

Step 2: Make a Call

To make a call, use the Gong Connect call button in the app. You can select contacts from your connected CRM or use the free dial option, entering the full phone number including the country and area code.

Step 3: During the Call

During the call, you have options to mute, use the speaker, access the dial pad, or cancel the recording. If you choose to cancel, the recording is permanently deleted.

Step 4: Update Contact Details

Post-call, you can update contact details directly in the app. Note, changes in Gong are not synced back to your CRM.

Why isn’t Gong Connect working?

If Gong Connect isn't working, it might be because it's not yet enabled by your admin, or you are using an unsupported device (Android support is pending). Ensure your app is updated and that your device settings allow VoIP calls.

Can I Use Gong Connect on My Tablet?

Yes, as long as the tablet supports the iOS version of the Gong mobile app and has cellular or Wi-Fi connectivity, you can use Gong Connect similarly to how it's used on smartphones.

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