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How to Add Gong to a Call

By 
Max Gayler
 on 
May 10, 2024
Glossary

What is Gong?

Gong is a powerful tool that records and analyzes business communications to enhance sales and customer interactions. It integrates with various web conferencing tools to capture audio and video, providing insights and actionable data.

What are the Benefits of Adding Gong to a Call?

Adding Gong to a call allows for real-time recording and analysis, offering several advantages:

  • Improved Sales Strategies: By reviewing call recordings, teams can refine their sales techniques.
  • Enhanced Customer Insights: Gong provides analytics that helps understand customer needs and behaviors.
  • Training and Development: Recordings can be used for training purposes, helping teams improve their communication skills.

How do I Add Gong to a Call?

Adding Gong to a call, whether it's already started or planned at the last minute, involves a few steps:

Step 1: Check Your Calendar

For meetings scheduled in your calendar, add the Gong assistant as a participant using the meeting invite. This enables Gong to associate the call details with its system. This even works when you record an impromptu call.

Step 2: Schedule a New Recording

If the meeting is not in your calendar or has already started, navigate to the homepage of Gong, go to the Conversations section, click on the more menu (indicated by three dots), and select "Schedule new recording." Here, set the timing for 'Now' or 'Later' and fill in the necessary details.

Step 3: Email the Meeting URL

For other web conferencing tools like Zoom, Google Calendar or Teams or if the above methods fail, email the meeting URL to your company's unique Gong assistant email address. This email can be found under 'My settings' > 'Web conference recording.'

Step 4: Ensure Consent and Add the Assistant

Make sure to check your organization's consent policies for recording. If consent is managed via a consent page, ensure the meeting link directs participants to this page. Finally, add the Gong assistant to your meeting invitation.

Why can’t I add Gong to my call?

If you're unable to add Gong to a call, it could be due to several reasons:

  • Consent Issues: If your organization enforces a consent page and it’s not properly set up, Gong cannot record the call.
  • Email Restrictions: The assistant may not join if the invite is sent by someone outside your organization or who doesn’t have permissions to schedule recordings.
  • Technical Settings: Check if your organization has specific restrictions for recording with certain web conference systems.

Can I Add Gong to my Zoom, Google Meets, and Teams?

Yes, Gong can be added to calls on various platforms including Zoom, Google Meets, and Microsoft Teams. The process involves adding the Gong assistant as a participant or emailing the meeting URL to the Gong assistant. Ensure your organization has set up Gong to integrate with these platforms and always check for any necessary permissions or settings that might affect recording capabilities.

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