How Do I Use Chorus.ai API?

What is Chorus.ai now?

Chorus.ai, now sold as Chorus by ZoomInfo, is a conversation intelligence platform for sales teams that captures and analyzes customer interactions to help teams optimize performance and increase revenue.

ZoomInfo announced its acquisition of Chorus.ai for about $575 million in July 2021, and Chorus is now marketed as part of ZoomInfo's go-to-market platform.

Who should use the Chorus.ai API?

The Chorus.ai API is useful for sales and RevOps teams that need conversation data inside the systems where reps, managers, and operators already work:

Sales teams

Sales teams can automate data entry, retrieve meeting details, and analyze sales calls directly through integrated systems.

RevOps teams

RevOps teams can use the API to connect conversation data with CRM workflows, pipeline reporting, and sales process analysis.

Sales leaders

Sales leaders can extract valuable conversation insights to refine coaching, forecast deal risk, and understand market needs better.

What are the main benefits of Chorus.ai API?

The Chorus.ai API gives sales organizations a way to move conversation intelligence data into the rest of their revenue stack.

Enhanced data integration

Easily integrate Chorus data with other CRM and data systems to centralize customer interaction data.

Automation of workflows

Automate routine tasks such as data entry and report generation, saving time and reducing errors.

Real-time access to data

Access real-time data about engagements and recordings to make timely business decisions.

Secure and controlled data access

Maintain secure and controlled access to data, ensuring compliance and data integrity.

How does the Chorus.ai API work?

As of June 22, 2026, the Chorus API documentation still describes a REST API for working with user data, engagements, and recordings.

Retrieve user data

Fetch detailed information about users within your Chorus environment to understand engagement and performance metrics.

Manage engagements

Access and manage details about meetings and calls, including uploading new recordings or deleting existing ones.

Authentication

Utilize API tokens for authentication. These tokens are managed in the Chorus application under Personal Settings and passed through the Authorization header to ensure secure access to the Chorus platform.

Privacy and data access control

Adhere to strict privacy controls where recordings marked as private are not returned in API responses. Data access settings apply based on the user’s permissions associated with the API token.

Where is Chorus.ai’s full API guide?

You can get started with Chorus.ai’s API using their complete documentation here.

Why isn't my Chorus.ai API connecting?

If you're experiencing issues with connecting to the Chorus.ai API, check the following:

• Ensure that your API token is correctly configured and has the necessary permissions.
• Verify that your network settings allow API calls to Chorus.ai.
• Confirm that there are no interruptions in the Chorus.ai service.

For further troubleshooting, contact your Chorus customer success manager or consult the technical documentation for detailed guidance. 

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