What is Chorus by ZoomInfo, formerly Chorus.ai?
Chorus by ZoomInfo, formerly Chorus.ai, is a conversation intelligence platform that uses AI to analyze and optimize customer interactions. By recording, transcribing, and analyzing sales calls and meetings, Chorus by ZoomInfo provides actionable insights that help sales teams enhance their performance and close more deals. It is not the same product as ZoomInfo Copilot, which is a separate ZoomInfo AI product.
Which conferencing tools does Chorus by ZoomInfo integrate with?
Chorus by ZoomInfo integrates with major conferencing tools, including Zoom, Google Meet, and Microsoft Teams. Older Chorus setup materials may still mention a broader list of supported or historically supported tools, so confirm your exact conferencing setup in ZoomInfo if your stack includes legacy systems:
- 3CLogic
- 8x8
- Amazon Chime
- Avaya
- BlueJeans
- Cisco WebEx (may require customization)
- Clearslide
- Demodesk
- Dialpad
- Go-To-Meeting
- Google Meet
- HighFive
- Join.me
- Microsoft Teams
- RingCentral Meetings
- RingCentral Video
- UberConference
- Vonage
- Zoom
Where are my Chorus by ZoomInfo recordings stored?
Your Chorus by ZoomInfo recordings are accessible within the platform. For personal recordings, navigate to the My Recordings page under the Engagements tab. Here, you’ll find all your recordings and upcoming meetings organized with the most recent at the top. Team recordings are available under the My Team's Recordings tab, which displays calls by your team members in order of recency. Additionally, use the magnifying glass search function to search by customer name, meeting title, or rep name.
How do I edit my Chorus by ZoomInfo recordings?
Editing a call in Chorus by ZoomInfo is straightforward if you have the necessary permissions as an admin or have been granted editing rights. Please note, you must be a Chorus Admin or have been granted permission by a Chorus Admin.
Step 1: Locate the call
Find the call you wish to edit. For individual edits, use the My Recordings page under the Engagements tab; for team recordings, go to My Team's Recordings. Utilize filters or the search function for precise searching.
Step 2: Access recording settings
Click on the gear icon next to the title of the meeting to open the recording settings. Here you can:
- Change the meeting name
- Modify the associated record
- Change the recording owner
- Make the recording private
Step 3: Download or edit the recording
From the recording settings, choose to download the video, audio, or transcript of the call. If downloading, you'll be directed to a new tab where you can control playback speed or download the file.
Step 4: Make additional edits
Utilize the options within the Recording Settings to further customize the recording according to your needs, such as adjusting privacy settings or updating the call metadata.
Why isn't Chorus by ZoomInfo integrating with Zoom?
If you encounter issues integrating Chorus by ZoomInfo with Zoom, ensure that:
- You have the necessary admin permissions on both platforms.
- Cloud recording and Custom Live Streaming Service are enabled in Zoom.
- The Chorus app is approved and correctly set up via the Zoom Marketplace. Review the integration steps to confirm each stage has been completed correctly, and consult ZoomInfo support for further assistance.
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FAQ
Frequently asked questions
Where are Chorus by ZoomInfo recordings stored?
Personal Chorus by ZoomInfo recordings are stored on the My Recordings page under the Engagements tab, with the most recent recordings and upcoming meetings shown first.
Where can I find my team's Chorus recordings?
Team recordings are available under the My Team's Recordings tab, where calls by team members are displayed in order of recency.
Can I edit a Chorus by ZoomInfo recording?
You can edit a Chorus by ZoomInfo recording if you are a Chorus Admin or if a Chorus Admin has granted you editing permission.
Can I download a Chorus recording?
Yes. From the recording settings, you can download the video, audio, or transcript of a Chorus call.
What is Claap compared with Chorus by ZoomInfo?
Claap is conversation intelligence for the AI Agent Era. It captures sales conversations and turns them into follow-ups, CRM updates, coaching, and context for AI agents through MCP.
