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Gong Calls

By 
Max Gayler
 on 
May 10, 2024
Glossary

What is Gong?

Gong is a revenue intelligence platform that analyzes sales calls and customer interactions to provide valuable insights that help businesses refine their sales strategies and improve customer engagement. By recording and analyzing calls, Gong identifies key trends, potential opportunities, and areas for growth, offering data-driven recommendations to sales teams.

What are the Benefits of Gong Calls?

Using Gong Calls provides multiple benefits:

  • Call Analysis: Automatically captures and analyzes sales calls to reveal trends and insights.
  • Enhanced Sales Strategy: Offers detailed data for refining sales tactics based on customer interactions.
  • CRM Integration: Syncs call data with your CRM for seamless tracking of leads and opportunities.
  • Training and Coaching: Enables teams to learn from past calls to improve their communication and closing strategies.

How Do I Make Calls With Gong?

Making calls with Gong requires following a simple process:

Step 1: Set Up Gong

Ensure that your organization has enabled Gong calls, and that the Gong mobile app or desktop application is configured. This ensures seamless integration with your communication and CRM systems.

Step 2: Select a Contact

Choose a contact from your CRM-integrated database, or manually dial the number using Gong’s calling feature. Gong will automatically capture and associate the call with the appropriate contact or opportunity.

Step 3: Conduct the Call

During the call, use Gong's features like call recording, mute, and speaker options. Gong will analyze the call, providing real-time or post-call insights for immediate action or review.

Why aren’t my Gong Calls Working?

If your Gong calls aren't working, it could be due to a few common issues:

  • Setup Problems: Ensure Gong is properly set up and authorized to make calls through your network.
  • Permissions: Verify that the necessary permissions are granted for the app to access your CRM and contacts.
  • Device Compatibility: Make sure your device is compatible and updated with the latest software versions.

Can I Make Cold Calls with Gong?

Yes, you can make cold calls using Gong. With its CRM integration, you can target prospects from your existing lead database or free-dial new numbers. The system will still capture and record the interactions, providing insights and analytics that can help refine your cold calling strategy over time.

Looking for a Gong Alternative?

Try Claap for 14 days totally FREE (no credit card required).

As the best Gong alternative on the market, Claap offers robust, powerful features like meeting recording, AI summaries, speaker insights, sales coaching, and more at a much more affordable price.

You can even replace other tools like Loom using Claap’s screen recorder which allows you to send quick video updates to your team and prospects which can be edited in seconds and connected to your everyday tools like Notion, Hubspot, Slack, and Linear.

Get started with a FREE trial and see for yourself.

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