GDPR-compliant call recording for sales teams.
Security review is where call recording deals stall. Here is what GDPR asks of you and of your vendor, and how Claap answers each question.
480+ G2 reviews- 30-min demo
- SOC 2
Admin automations
Enforce: never record Legal
Members can’t turn it back on. Applies to agents using the MCP too.
Trusted by revenue teams at
Infopro Digital
TransferRoom
- SOC 2 Type II
- No training on your data
Decide how visible the recording is
- Turn on the visible bot and it appears in the participant list, so everyone knows the call is recorded.
- Or record from the desktop app or Chrome extension, and announce the recording yourself at the start.
- Pick the capture mode per workspace, so each team follows the notice its market expects.
Meetings
TeamsTeams
Zoom
Google MeetTeamsZoom
Matteo
Lotte
AndersAnnounced by the rep, no bot
The answers your DPO asks for, ready
- A data processing agreement is available on request, with the list of sub-processors.
- Your calls are never used to train AI models, ours or anyone else’s.
- An independent SOC 2 Type II report covers how the platform is run.
Security
3 months
6 months
1 year
2 years
Control who sees which call, and for how long
- Private spaces keep sensitive calls to the people who need them, and agents using the MCP inherit the same rights.
- Admins control recording and sharing across the workspace on Business, with SSO and SCIM on Enterprise.
- Storage runs 2 years on Pro, 3 on Business and unlimited on Enterprise, so you set a policy inside a known limit.
Folders
# Customer contracts
3 members
Public linksOff
What IT and legal ask first
Security decides first
What about the data security? Where do you store our data? Data governance is the first priority.
What Claap does
Claap stores your recordings in the EU, with a DPA.
Vendors must meet our bar
A high requirement is that it’s EU based and compliant, because we’re 27001 compliant.
What Claap does
Claap is EU-hosted and holds a SOC 2 Type II report.
The bot puts buyers off
They don’t like tools that hop on the call and say, hey, we’re recording, and there’s a bot living in the call.
What Claap does
Claap records with a visible bot, or with no bot.
Security is the question every serious buyer asks
On our recorded sales calls this year, compliance came up more often than any single feature.
- recorded buyer calls raised hosting, security or the DPA before a pilot
- 12
- recorded buyer calls raised hosting, security or the DPA before a pilot
- raised consent, or whether a bot should be visible on the call
- 10
- raised consent, or whether a bot should be visible on the call
- of recordings on Claap use a visible meeting bot
- 34%
- of recordings on Claap use a visible meeting bot
- use the Chrome extension, with no participant added
- 14%
- use the Chrome extension, with no participant added
- 34%
- 29%
- 16%
- 14%
- 6%
Six questions to settle with your DPO
The same questions buyers put to us on recorded calls, in the order a security review asks them.
What is our lawful basis?
Most teams rely on legitimate interest for sales calls, documented in a short assessment. Some choose consent.
How do we inform participants?
A line in the invite, a sentence at the start of the call, or a visible bot. Write down which.
Is there a signed DPA?
Article 28 GDPR requires a processing agreement with your vendor. Ask for it before the pilot.
Where is the data hosted?
Ask where recordings and transcripts live, and which sub-processors can access them.
How long do we keep calls?
Pick a retention period that matches the purpose, and check the tool can delete recordings when you need to.
Are models trained on our data?
Get the answer in writing, so your buyers’ words stay out of anyone’s training data.
GDPR and call recording, answered
Is it legal to record sales calls in the EU?
Yes, when you have a lawful basis, inform participants and keep recordings proportionate to the purpose. National rules add to GDPR: in France, recording a private conversation without the speaker’s consent is an offence under article 226-1 of the Code pénal. Check with your own counsel; this is not legal advice.
Do we need consent to record a prospect?
Under GDPR, legitimate interest can be a valid basis for recording a sales call, as long as participants are informed. Some countries require consent to record at all. The simplest practice is to say it at the start of the call, or let a visible bot announce it.
Where does Claap store call data?
Recordings and transcripts are hosted in the EU. Claap provides a data processing agreement on request, which lists the sub-processors involved, so your DPO can review the full chain before a pilot.
Does Claap train AI models on our calls?
No. Claap processes your recordings, transcripts and fields only to produce your summaries, fields and scores. They are kept out of model training.
Is a recorder without a bot allowed under GDPR?
Yes, as long as participants are informed. Without a bot, the duty to tell people stays the same and the rep gives the notice. Teams that want the notice built in can turn on the visible bot instead.
How long can we keep call recordings?
GDPR sets no fixed number: keep them as long as the purpose needs, then delete them. On Claap, storage runs 2 years on Pro, 3 years on Business and is unlimited on Enterprise, and your policy can be shorter than that.
Is Claap a European alternative to Gong?
Claap is built in Paris and hosts recordings and transcripts in the EU. Gong offers an EU data center that a company admin can select. Beyond the hosting region, compare the DPA, the sub-processors and who can access your calls.
Bring your security questionnaire.
Book a demo and we will go through hosting, the DPA and access controls with your team.