Privacy policy

Effective: April 19, 2022

Claap (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Claap.

Scope of this Privacy Policy

This Privacy Policy covers the information we collect about you when you use our “Services”, including our Website, its associated subdomains, and our software, including our application, browser extension, and any other computer software downloadable or made available from the Claap website.

By accessing or using our Service, you signify that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

If you do not agree with this policy, do not access or use our Service or interact with any other aspect of our business.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • Application: any Claap computer software downloadable (such as our browser extension) or otherwise made available from the Claap website.
  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Claap, which is responsible for your information under this Privacy Policy.
  • Country: where Claap or the owners/founders of Claap are based, in this case is France.
  • Customer: refers to the company, organization or person that signs up to use the Claap Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Claap and use our Services.
  • IP address: every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: refers to those individuals who are employed by Claap or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: refers to the service provided by Claap as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Claap."’s" site, which can be accessed via this URL: claap.io
  • You: a person or entity that is registered with Claap to use the Services.

What Information Do We Collect?

We collect and receive the following types of information from you when you use our Services or otherwise provide it directly to us through our website, newsletter, surveys.

Information you provide to us:

  • Account and Profile Information: we collect information about you when you create an account to use our Services or subscribe to our newsletter, or when you create or modify your profile in our Services. For example, you provide name, email, company name, password, and authentication credentials when you register for the Service.
  • Video Content and Other Customer Data: when using our Services, you may record or upload video recordings and provide other Customer Data, which you can then post, send, receive and share. This content includes any information about you and your Company that you may choose to include. Examples of content we collect and store include video recordings of your screen and your webcam, and text-based content such as titles, descriptions, labels, links, comments you post, and feedback you provide to us. Our use and processing of Customer Data is described further in this Privacy Policy and governed by our Terms of Service.
  • Other Information You Provide: the Services also include our Website. We collect other content that you submit to these websites, which include social media or social networking pages operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, activities or events. We receive other information from you when you choose to interact with us in other ways, such as if you apply for a job, or otherwise communicate with us.

Information we collect automatically:

  • Usage Data: We automatically collect usage data about how you interact with our Services when you use them. For example, this could be actions you take on our platform, such as the number of videos you recorded or viewed, your sharing activity, or what third-party integrations you enabled.
  • Log Data: Our servers automatically log certain types of data when you use our Services. This data is stored in our log files and can include your Internet Protocol (IP) address, type of device, operating system or browser, browser settings, date and time you visited or used our Services, the referring website, URL parameters, and error and crash reporting data.

Information we receive from third-parties:

  • Third-Party Integrations: Our Services may allow you to integrate with third-party applications so that they can interoperate with Claap. If you choose to enable an integration, the third-party may share some information about you with us to make your experience more seamless, such as your name, email, or other content or information needed to facilitate the integration. Additionally, if you sign up or login to our Services using one of our single-sign-on providers (e.g., Google), we collect authentication information provided to us by the provider to allow you to log in.
  • When contacting us: We receive some information from third-parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Claap customer, we receive information from a third-party that provides automated fraud detection services to Claap.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To provide or maintain our Services and personalize your experience (your information helps us to better respond to your individual needs);
  • To improve our Website and Application (we continually strive to improve our Website and Application offerings based on the information and feedback we receive from you);
  • To keep our Services secure and protect against abuse and intrusion;
  • To provide user support and improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  • To send important account or security notifications;
  • To administer a contest, promotion, survey or other site feature;
  • To communicate with about the Service and to drive engagement;
  • To protect our legitimate business interests and legal rights and to comply with our legal obligations.

Do we parse or interpret information you provide to us in the form of video recordings or comments?

As we collect and store video recordings in order to provide our Services, we do not ever parse, modify, extract, or interpret the information (visual or audio) included in the video recordings. We must however process the recordings programmatically for technical purposes in order to optimize their transfer, storage, and playback quality. We may also programmatically generate some thumbnails from the recording in order to display them to the user in their workspace alongside the title and other metadata attached to the recording. We do not parse or extract information from these automatically-generated thumbnails.

Part of our Services permit users to provide other Customer Data by attaching titles, descriptions, labels, and comments to video recordings. These are collected and stored to provide our Services. For functional purposes we may programmatically parse this text-based information, for example to visually display such content as emails and URLs in a special format, or to recognize user @mentions in the text. We do not otherwise process the conversations happening in comments or comment threads, nor the documents and links which may be included in these conversations.

We will only access the content of specific video recordings or text-based information upon your implied approval when/if you seek user support from us or when you report a bug.

When does Claap use end-user information from third parties?

Claap will collect End User Data necessary to provide the Claap services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Claap use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Claap customer, we receive information from a third party that provides automated fraud detection services to Claap. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Other users of our Application may provide information about you when they submit content through the Service. For example, we receive your email address from other users when they invite you to the Service.

How do we share your information?

We share information outside of Claap only as described below:

  • Trusted Third-Parties: We disclose information to our service providers or other third-parties so they can help us provide our Services and run our business. Examples include hosting and maintaining our servers and Services, database storage and management, email management, payment processing, providing customer service, and helping us with our marketing activities. We’ll only disclose the information necessary for these parties to perform their services for us, and they’ll be bound by contractual obligations to protect your personal information.
  • Other Users: When you collaborate with others, we display your basic account or profile information for context. For example, if you share a Claap recording with another user, we’ll let them know that it was you who shared it. Also, when users interact with a video or other content on our Services, we make certain usage information visible to the video owner and viewers, such as who viewed a video (if the viewer is logged in at the time of viewing) or when a video was viewed.
  • Administrators: If you join a Workspace owned by another person or entity, your basic account information will be visible to the administrator of that Workspace. Customers and their authorized users may choose to share and disclose information according to their own policies. Also, if you sign up for Claap with an email domain that is owned or managed by your employer or organization, we may share the fact that you have an account with us and some basic account information with your employer or organization.
  • Change in Business Structure: If Claap is involved in a merger, acquisition, public offering, asset sale, insolvency, bankruptcy, or similar change in our business structure, we may need to disclose your information to those involved in the transaction, subject to confidentiality requirements.
  • For Legal Reasons: We may release your information if we believe it is necessary to comply with the law, regulation, valid legal process, an enforceable government request, to prevent fraud or a security breach, enforce our policies or agreements, or protect our or others’ rights, property, or safety.
  • With Your Consent: We’ll otherwise share your information only with your consent. For example, if you choose to enable a third-party integration, we may share account information and/or content from your account, but only as authorized by you when you enable or use the integration.

How Do We Use Your Email Address?

By submitting your email address on our Website or Application, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

How long we keep information we collect about you depends on the type of information, as described in further detail below. In general, we keep your information only so long as we need it to provide our Services to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or de-identify it so that we can't identify you.

  • Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
  • Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display content you provided, but when requested details that can identify you will be removed.
  • Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How Do We Protect Your Information?

Claap is cloud-hosted on Amazon Web Services, a highly secure and well established environment. All data controlled by Claap is stored in an AWS EU region.

We use industry-standard technical and organizational measures to protect your information. We have security practices and development procedures in place, such as encryption and access controls, to secure the information we collect, store, and use.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Be sure to use secure internet connections, protect your login credentials, and create strong passwords for your account.

Could my information be transferred to other countries?

Claap is incorporated in France. We are cloud-hosted on Amazon Web Services in an AWS EU region. To provide our Services, we transmit, process, and store data in either the EU or the US, depending on where our third-party sub-processors process data we transfer to them.

Information collected via our website, through direct interactions with you, or from use of our help services may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. For example, if you access our Services from a foreign country, data may be stored locally on the device you use to access the Services. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Claap Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Claap collects depend on your relationship with Claap.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us at support@claap.io in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Claap or any of its Corporate Affiliates (as defined herein), or that portion of Claap or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Claap, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of France without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of France, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws.

By using Claap or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website/app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Claap. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Claap uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they're “following” people around the internet by serving ads on the websites and platforms they use most.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that Claap shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Claap does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Sub-Processors

In general, Claap is a processor of Customer Data. This means that we process Customer Data only according to our customers’ instructions in accordance with our Terms of Service.

The following third-party services act as data processors for us:

Claap acts as a controller for other types of personal data where Claap determines the purposes and means of processing of that data, such as personal data used for marketing or research purposes.

Where Claap acts as a controller of personal data, our lawful bases for processing include:

  • Our legitimate interests.
  • As needed to comply with our contractual or legal obligations.
  • With your consent (for example, if you opt into receiving email marketing from us). You have the right to withdraw your consent at any time.

Specific information about Claap's Meeting Calculator

This web app is available on Claap’s website. It lets you see how many hours you spend in meetings in a Google Calendar. This web app is a standalone product, separate from our main Claap product and has no technical dependency with it.

Claap’s Meeting Calculator connects to the Google Calendar API to fetch your calendars and events, crunches the data, and displays some computed insights nicely. This connection happens directly from your browser to the Google API. This app only has read-only access to your calendar data. There are no servers or services involved that might cache the data. By using the Meeting Calculator you consent to allowing this API connection.

None of the data fetched from the Google Calendar API is saved elsewhere but in your browser. After you close the browser window/tab all data is deleted.

Claap does not store and has no knowledge of your calendar data.

Claap’s Meeting Calculator uses the following data processor in addition to Claap’s sub-processors listed above:

Tracking Technologies

  • Cookies

We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously.

  • Local Storage

Local Storage, sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

  • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfil its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Claap we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Claap processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! For any requests related to your personal data, please send us an email at support@claap.io.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@claap.io.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Revisions

Effective Apr 19, 2022

First version dated December 10, 2020

Second version dated October 15, 2021

Third version dated April 8, 2022

Contact Us

For any inquiry please send an email to support@claap.io.