--- title: "Sales email tracking on the deal timeline | Claap" description: "Sales email tracking that puts the emails you exchange with contacts on one timeline with the calls, and feeds them to ClaapAgent and the MCP server." url: https://www.claap.io/product/emails language: en --- # Half the deal happens in email. Capture it too. The pricing question answered by email, the renewal date confirmed three weeks ago. Email Sync pulls those threads onto the deal, next to your calls. [Book a demo](https://www.claap.io/contact)[Start for free](https://app.claap.io/sign-up) - [![G2](https://www.claap.io/badges/g2-logo.webp)480+ G2 reviews](https://www.g2.com/products/claap/reviews) - 30-min demo - SOC 2 **Contacts** Contact Company Last interaction RHRuth Halvorsen Brightwell Call · Oct 6 Anneke Visser Lumora Email · Oct 8 TKTomas Kessler Payloop Call · Oct 6 RSRiikka Salo Oakline Call · Oct 6 PNPaul Ndiaye Tessly Call · Oct 6 ELEva Lind Hubbo Call · Oct 6 Activity Oct8**Re: Pricing for 40 seats**Answered the per-seat question. Oct3**Re: Next steps**“Let me loop in security.” Sep30**Discovery call**Pricing asked, security not yet involved. ## Trusted by revenue teams at ![Revolut](https://www.claap.io/logos/revolut.svg)Infopro Digital![Skello](https://www.claap.io/logos/skello.svg)![Qonto](https://www.claap.io/logos/qonto.svg)![Dash0](https://www.claap.io/logos/dash0.svg)TransferRoom ![G2 Leader, Mid-Market, Spring 2026](https://www.claap.io/badges/g2-leader-mid-market.webp)![G2 High Performer, Summer 2026](https://www.claap.io/badges/g2-high-performer.webp) [![G2](https://www.claap.io/badges/g2-logo.webp)480+ reviews on G2](https://www.g2.com/products/claap/reviews) - SOC 2 Type II - No training on your data What lands in Claap ## Every email with the contact, in Claap. - Connect your CRM, turn on Email Sync and link your mailbox. After that, contact emails arrive automatically. - The first sync backfills roughly 12 months of history, so the timeline holds last year's threads from day one. - Emails land on the same contact as the calls, so you read the whole exchange in one place. **Contacts** Contact Last interaction Company TKTomas Kessler Call · Oct 7 PPayloop Anneke Visser Call · Oct 2Email · just now PPayloop SLSaara Laine Email · Oct 4 TTarvo FBFelix Brandt Meeting · Sep 30 BBenni NONora Okafor Call · Sep 28 WWyldr HLHugo Lambert Email · Sep 25 VVantly ![Gmail](https://www.claap.io/media/8b737a99-63ed2cf20935cf1fef1d3b46_logo-gmail.svg)**Re: Seats for next year** Anneke Visser We’ll need 60 seats from January. Added to Payloop - Renewal 2027 One timeline ## Stop jumping between inbox, CRM and recording - Every contact and every deal gets one timeline, so you stop jumping between inbox, CRM and recording. - Emails sit in order with the calls: the thread confirming the renewal date follows the call that raised it. - Only mail tied to a deal lands there, without no-reply senders or calendar invites, so the timeline stays readable. **Deals** Deal Renewal date From FFretly - Enterprise Plan Jan 30, 2027 PPayloop - Renewal 2027 ReadingMar 12, 2027 BBrightwell - Expansion Apr 4, 2027 TTessly - Enterprise Plan Feb 18, 2027 OOakline - Pro Plan May 2, 2027 QQuillo - Renewal 2027 Jun 1, 2027 Renewal date · Payloop 1. **Call · Sep 30**Can we lock the renewal date? 2. **Email · Oct 8**Confirmed: March 12. What the AI reads ## Answers grounded in the whole conversation. - ClaapAgent answers from calls, meetings and emails together, so the pricing thread is part of the answer. - Your own agents read the captured emails through the MCP server, so they reason over the full deal history. - Answers cite the emails they draw on, so you can check what was actually written. **ClaapAgent** Where are we on Wren’s pricing? They accepted **€42 per seat by email** on Oct 8, after the discount call. Wren · Pricing callWren · Follow-up+1 Calls and emailsAsk me anything… “Confirmed on our side: €42 per seat works.” Wren · Email · Oct 8 ### Nothing to forward, nothing to tag The inbox half of a deal stays invisible because nobody forwards it. Claap matches the thread and puts the email on the deal. ### Read-only, and only mail that touches a deal Reps connect their own mailbox, read-only: Claap cannot send, edit or delete. It reads Gmail Inbox and Sent or the Outlook Inbox, never Spam or Drafts. ### Answers that include what was written Ask where a deal stands and an assistant that only read the calls misses the pricing thread. ClaapAgent answers from the emails too, citing them. 10,000+ sales reps run their deals on Claap 50% higher win rates, typically within the first quarter 2x faster onboarding for new reps ## Frequently asked questions How does Claap get my emails? Through your CRM connection, HubSpot at launch. An admin turns on Email Sync for the workspace, then each rep connects their own Gmail or Outlook mailbox, read-only. The first sync brings in roughly the last 12 months, and new emails follow within about 15 minutes. Which emails get captured? Only the ones that match a deal in your CRM. Claap reads the participants on the thread, matches them to CRM contacts and puts the email on the related deal, alongside the meetings and calls in one timeline. Anything it cannot tie to a deal is dropped and never stored, and private subjects, no-reply and automated senders, calendar invites and anything over 50 recipients are filtered out too. Do the emails change what ClaapAgent can answer? Yes, and that is the point. Captured emails feed ClaapAgent, so a question like what is the status of this deal, or what did we commit to, is answered from the calls and the emails together, with citations. ClaapAgent on a single meeting is included from Pro; ClaapAgent across meetings, deals, companies and people is on Business and Enterprise. Can my own agents read the captured emails? Yes. Claap's MCP server exposes emails as an interaction type you can query by contact, company or deal, so your AI assistant and your agents reason over the complete deal history. Claap MCP is on every plan, including the free one, and the Claap API on Enterprise. Who can see the emails Claap captures? Every workspace member who can see the deal, whichever rep's mailbox the email came from: the deal view is shared by design. What keeps personal mail out is the filtering: an email with no deal match is never stored, and private subjects, no-reply senders, calendar invites and mass emails are dropped. Does Claap track email opens and clicks? No. The mailbox connection is read-only, so Claap adds no tracking pixel and rewrites no link. What Claap tracks is the conversation itself: every email with your contacts on the right deal, next to the calls. Opens and clicks stay with your sequencing tool or CRM. Other features ## Also in Claap The same captured conversations feed every one of these. - [### Online meetings Every meeting recorded automatically, without a bot. Open](https://www.claap.io/product/online-meetings) - [### Calls & VoIP Dialer call recording, analyzed like a video call. Open](https://www.claap.io/product/calls-voip) - [### In-person meetings In-person meetings get recorded too. Open](https://www.claap.io/product/in-person-meetings) - [### AI Recording AI sales call recording for 100% of your conversations. Open](https://www.claap.io/product/ai-recording) - [### Revenue Agents Revenue agents that do the work after every call. Open](https://www.claap.io/product/revenue-agents) - [### AI Context Layer AI that finally knows your deals. Open](https://www.claap.io/product/ai-context-layer) ## See it on your own pipeline. A 30-minute demo on your real deals. Replacing Gong or Modjo? Ask how we migrate your history. [Book a demo](https://www.claap.io/contact)[Start for free](https://app.claap.io/sign-up)